Services | CHA TeleHealth

CHA Telehealth services let you connect with your CHA doctor or care team in a safe and secure way.

Telehealth includes video and phone visits and several new MyChart functions, like eCheck-in for your in-person visits.

If You Need a Visit

To schedule a visit, just call your CHA Care Center or specialty clinic. We will help decide if a phone, video or in-person visit is best for you.

After a telehealth visit, your care team may ask to see you in person, depending on your needs.

Video Visits Using MyChart

CHA has linked MyChart with Google Meet to make your video visits easy and secure.

Please review the patient guide (PDF) to learn how this works:

English | Español | Kreyòl Ayisyen | Português

Video Visits in Psychiatry

Follow these instructions to prepare for your Telehealth appointment in Psychiatry.

What to expect in the next few days

Your CHA care team will call you to convert your upcoming appointment to a telehealth visit.
We will confirm your correct phone number and email address, and offer an interpreter if needed.
We will help you sign up for MyCHArt, if you don’t have an account. (The MyCHArt patient portal lets you manage your health care online. You can use it to communicate with your care team for non-urgent matters. You will also receive reminder messages through MyChart before your televisit).
We will walk you through the process on the phone or send you a link to your email with instructions to sign up. We’ll stay on the phone with you until you’re connected if needed.

How to sign up for MyCHArt from your phone or computer

You will get an email with the subject “Signup information for MyCHArt”
Open the email and click on the activation link
Create a username, a password, and enter your date of birth as an identity verification
Please review the terms and conditions carefully. Accept them and click SUBMIT

The day before your appointment

You will receive a phone call reminding you of your upcoming telehealth visit
If you have a MyCHArt account, you will receive a message with a link to access these instructions on our website

Prepare for your videocall

Instructions for phones and tablets:

Go to the App Store, Google Play Store, or the Android Store
Download and Install “Hangouts Meet” (YouTube video instructions)
At the time of your appointment, your provider will email a link to the email address you previously gave your CHA care team. Please do not reply to this automated message. If you need to contact your provider, please contact your clinic.
After opening the email, click “join meeting” and the visit will begin

Instructions for using a computer (recommend Google Chrome):

At the time of your appointment, your provider will email a link to the email address you previously gave your CHA care team. After opening the email, click “join meeting” and the visit will begin.