Services | CHA TeleHealth

CHA Telehealth services let you connect with your CHA doctor or care team in a safe and secure way.

Telehealth includes video and phone visits and new MyChart functions, like eCheck-in for your in-person visits.

If You Need a Visit

To schedule a visit, just call your CHA Care Center or specialty clinic. We will help decide if a phone, video or in-person visit is best for you.

After a telehealth visit, your care team may ask to see you in person, depending on your needs.

Having a Phone Visit

If you are scheduled for a phone visit:

You will get a call from your provider or clinic at your appointment time.
To get the most from your phone visit, try to find a private room that is quiet.

Having a Video Visit

Starting December 1, 2020, all CHA video visit are done using Google Meet. MyChart will no longer be used.

How video visits work:

1) At your appointment time, look for an email from your clinic.
2) Click the link to join the visit.

Patient Tip Sheets:

Join Your Video Visit on Your Mobile Device
English, Haitian Creole, Portuguese, Spanish

Join Your Video Visit from Your Computer
English, Haitian Creole, Portuguese, Spanish

Install Google Meet on a Mobile Device (Phone or Tablet)
English, Haitian Creole, Portuguese, Spanish

Need Help?

If you need help setting up your phone or computer for a video visit, please see our user guides above. You can also call our help line at 617-394-7888 (Monday-Friday, 8 am - 5 pm). Please call at least 24 hours before your visit.

Group Telehealth Visits

About Group Telehealth Visits:

CHA is doing group visits for patients using Google Meet. This will allow groups to continue to meet virtually using video.

These visits will have a group leader on video, and ideally all group members will also appear on video. Patients can join these visits by video using a computer, tablet, or smartphone with a camera and microphone.

Important Patient Documents:

Patient Group Telehealth Consent Form: English, Haitian Creole, Portuguese, Spanish
Patient Group Telehealth Visit Guidelines:
- For Orthopedic groups: English, Haitian Creole, Portuguese, Spanish
- For Psychiatry groups: English, Haitian Creole, Portuguese, Spanish

How to Join your Group Telehealth Visit:

Instructions for joining by video using a computer:
- Instructions for joining with Gmail accounts: English
- Instructions for joining with non-Gmail accounts (AOL, Yahoo, Hotmail, etc.): English
Instructions for joining by video using a tablet or smartphone: English
Instructions for joining by phone only (no video): English