CHA is Here For You

CHA began reopening services and care centers in June 2020.

This means you can start focusing on your health and get reconnected with your CHA care team!

Here is what you need to know:

Most services are now open, either for in-person or telehealth visits (phone or video). Your care team will help decide what is best, based on your needs.

If your surgery or procedure was delayed, you will get a call from us to make a new visit. We are starting with patients with the most serious needs. We will let you know as soon as we can provide non-urgent procedures. Thank you for your patience.

We are working hard to keep you safe:

  • We are cleaning and disinfecting our clinics all day, every day.
  • Everyone must wear a mask at all times. Please do not wear a mask with vents/valves. 
  • All patients are screened for COVID before their visit and when they arrive.
  • Everyone coming for surgery and other procedures is tested for COVID first.
  • We're limiting the number of patients, staff, visitors and guests in our clinics.
  • There are plexiglass dividers at check-in and new seating arrangements.
  • We are separating patients with symptoms to provide safer care.

When to Seek Medical Care

Please don't delay emergency care. Our emergency departments are the safest places you can be during a medical emergency. High quality care is available, 24-hours a day, at Cambridge Hospital and Everett Hospital.

For routine health needs. If you need a test, have a nagging concern, or need help with a chronic condition such as diabetes, please call or send us a message in MyCHArt. Let your care team help you.

If it’s urgent, try the new CHA Somerville Campus Urgent Care. We are open every day 9 a.m. - 9 p.m. It’s a perfect fit for those times when you can’t see your care team.

If you are sick and think you may have COVID (fever, dry cough or other flu-like symptoms), call your primary care team. In most cases, you should just stay home. Always tell your CHA care team if you have been in contact with someone with confirmed or suspected COVID-19.

Frequently Asked Questions about Reopening

How are you keeping me safe when I arrive at CHA?
We have limited our entrances to screen all patients and visitors who come in our buildings. This lets us identify people who may be sick. You will be asked some simple questions and asked to use hand sanitizer. Everyone is required to wear a mask before coming into our buildings (masks without vents/valves). All employees are required to monitor and report their health every day they come in to work.

How are you seeing patients who need an appointment?
Your safety starts before you walk in the door. When you call to schedule your appointment, we will ask what type of visit is best for you. Many people really like our new phone and video visits. Or, if you need to be seen in person, we will help schedule your visit. This might be at a different site than your normal care center, so please double-check before you come in.

Are you only seeing patients who have COVID-19?
Since the pandemic started, we’ve seen thousands of patients - in person and by telehealth. Some of these visits have been for routine health needs. We’ve also been a leader in COVID care, creating a dedicated clinic for people with symptoms. If you have a health issue or are due for a test, just call your CHA provider or send them a message in MyCHArt. We look forward to seeing you.

What if I have a chronic health condition?
Please do not delay your care - especially if you have heart disease, diabetes, cancer, chronic mental health needs or another condition. Take charge of your health again by calling your CHA doctor’s office and setting up a visit. We are here to help.

COVID-19 Updates

COVID is still here, and we have adapted our health system to meet this challenge.

Click here to learn about visitor restrictions, COVID testing and other important updates.